Account Manager

The Opportunity

We're working with a fast-growing, tech-led B2B business that's shaking up its industry and continuing to go from strength to strength. They're looking for an ambitious, relationship-focused Account Manager to join their team and play a key role in building lasting client relationships and driving account growth.

This is a great opportunity for someone who enjoys being at the heart of client relationships, bringing people together and making things happen. You'll take ownership of a portfolio of accounts, working closely with clients to understand their needs, deliver a great experience and identify opportunities to develop and grow each relationship.

We're particularly keen to hear from Account Managers or Client Services professionals working within a creative, digital, marketing or design agency, or someone from a similar client-facing, relationship-led environment who is ready to take the next step in their career.

You'll work alongside an experienced senior client lead, with dedicated operational support around you, giving you the opportunity to focus on your clients, build commercial relationships and make a real impact.

Role Responsibilities

• Manage and develop strong, long-term relationships across a portfolio of B2B clients.
• Act as a trusted point of contact, building relationships with key stakeholders and understanding their business needs.
• Identify opportunities to retain, develop and grow existing accounts.
• Support the onboarding of new clients, ensuring a smooth handover from sales through to delivery.
• Coordinate internal teams to ensure projects, actions and client commitments are delivered effectively.
• Prepare and present client reports, KPIs and account performance updates.
• Spot opportunities to introduce additional products or services that add value for clients.
• Take a proactive approach to resolving issues, managing expectations and keeping clients informed.
• Work closely with senior client stakeholders to support account strategy and identify opportunities for growth.

What We're Looking For

• At least two years' experience in Account Management, Client Services or a similar client-facing role.
• Ideally, experience within a creative, digital, marketing or design agency, or another relationship-led B2B environment.
• A natural relationship builder who enjoys working closely with clients and understanding what makes their business tick.
• Commercially minded, with an eye for opportunities to develop accounts and deliver growth.
• Confident managing multiple stakeholders, priorities and deadlines.
• A strong communicator who is comfortable presenting, having proactive client conversations and picking up the phone.
• Organised, solutions-focused and someone who takes ownership rather than waiting to be asked.
• A positive, collaborative approach and the confidence to build relationships at all levels.

Why Join?

This is an opportunity to join an ambitious business with plenty of room to grow. You'll have genuine ownership of your accounts, the support of an experienced team and the chance to build meaningful client relationships while developing your commercial and account management skills.

If you're an Account Manager or Client Services professional looking for a fresh challenge where you can make a difference, we'd love to hear from you.