This fast growing fashion retailer has built a strong reputation for bold design, rapid trend adoption, and a highly engaged online community. With a loyal customer base and a strong digital presence, the business continues to scale across the UK and international markets. They operate at pace, value creativity, and are committed to delivering an exceptional customer experience at every touchpoint.
They are looking for a Senior CRM Executive to take ownership of customer lifecycle communications and help elevate the brand’s retention strategy. This person will play a key role in shaping how customers engage with the brand, driving loyalty, repeat purchase, and long term value. It’s a hands on role suited to someone who thrives in a fast paced e‑commerce environment and enjoys blending creativity with data driven decision making.
What You’ll Be Doing…
- Managing end‑to‑end CRM campaigns across email, SMS, and push, ensuring timely and engaging delivery.
- Building and optimising automated customer journeys to support acquisition, retention, and reactivation.
- Using customer data and segmentation to deliver personalised, high‑impact communications.
- Reporting on campaign performance, identifying trends, and recommending improvements.
- Collaborating with creative, trading, and digital teams to ensure CRM activity aligns with wider brand and commercial goals.
What We’re Looking For…
- Experience in CRM or retention marketing within a fast‑paced e‑commerce or retail environment.
- Strong understanding of segmentation, customer journeys, and lifecycle marketing.
- Confident using CRM platforms and comfortable interpreting data to inform decisions.
- A creative eye for compelling content and an understanding of what drives customer engagement.
- Proactive, organised, and able to manage multiple campaigns while maintaining high standards.
Please note due to high volumes of applications unfortunately we are not always able to respond to all unsuccessful applicants. However we wish everyone who applies the very best with their job search.
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