1st, 2nd & 3rd line support engineers are the vital roles which bring support to clients and customers throughout an organisation. Especially within a technical environment, it is essential to recruit talented 1st, 2nd & 3rd line support engineers to ensure that a technical product can operate smoothly.
1st / 2nd / 3rd Line Support Engineers
We'll find the best candidates to handle basic IT queries, resolve more complex technical problems or deal with advanced issues and escalations, depending on the level of support required.
Recruitment Experts in 1st/2nd/3rd Line Support Engineers
Hiring the right 1st, 2nd, and 3rd Line Support Engineers ensures efficient problem resolution, minimises downtime, maintains customer satisfaction, and fosters a cohesive team, ultimately saving costs and enhancing overall IT service quality.
1st Line Support roles often act as an initial point of contact for those with technical queries. Roles that sit within 1st line support such as Helpdesk Operator, First Line Support or IT Call Desk. 2nd Line Support refers to the next stage in the process for addressing and fixing technical issues. 1st Line Support will typically refer issues to the 2nd Line Support. 2nd Line Support roles can include IT Technician, PC Engineer, Desktop Support, Technical Engineer and more. Issues will then be raised 3rd Line Support if the 2nd Line Support are unable to make the fix. 3rd Line Support specialise within more niche sectors of support and can include job titles from Network Specialist, 3rd Line Engineer and Server Engineer.
Get in touch
Please get in touch with our consultants today to discuss how the 1st / 2nd / 3rd Line Support Engineers we work with could make a difference to your business. If you are looking for a new permanent or contract 1st / 2nd / 3rd Line Support Engineer job, we may have the right role for you.
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The Candidate is the leading marketing recruitment agency sourcing the UK’s top talent in digital, marketing, analytics, creative and technology. We’re proud to support the future of UK businesses and beyond.
Digital
We're the best recruitment agency for digital marketing jobs in the UK, having placed thousands of candidates in digital jobs since 2012. Our extensive database and effective sourcing techniques mean that we’re the experts in digital recruitment, identifying the best candidates for our clients’ openings in quick timescales resulting in long-term placements.
Marketing
We understand how to recruit the best candidates for the marketing jobs we recruit for as many of us are from marketing backgrounds. Coupled with an outstanding recruitment service, we help candidates develop their marketing careers in some of the best job opportunities in the UK. Whether it’s a marketing agency position, or client-side opportunity, we’ll work to ensure the best recruitment experience and outcome for clients and candidates.
Analytics
Data and analytics jobs complement the marketing recruitment we undertake for many of our clients. We’ve built a large database of many top-quality candidates and have a record of working with clients to effectively place them in both permanent and contract roles. Our specialist recruiters in this area will advise you on the level of candidate you’ll need to ensure effective recruitment to complete any project or ongoing role.
Creative
We have many creative jobs available at all levels across this inspiring and ever evolving industry. We’ve worked with candidates throughout their creative careers and worked with many agencies and companies on the best creative jobs in Manchester and across the UK. Our creative consultants will work to identify the best candidates, whether they are active or passive, from our extensive creative database.
Technology
Work with the best tech recruitment agency who has placed candidates in many tech jobs, including recruitment of developers of all types, engineers, leads, designers and project managers to name a few. Our tech recruitment consultants understand emerging tech and what clients need in order to fulfil their projects. We have candidates available to immediately fill contract and permanent roles.
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Laura is a true professional. She strikes the perfect balance of supporting and challenging you at the same time. Having experienced Executive Search headhunters previously, what really makes Laura stand out is that she genuinely cares for her candidate, the role and the business she is working on behalf on. This seems like a simple point, but her authenticity and passion shines through at every step. I would wholeheartedly recommend Laura to anyone looking for or being approached by her for a new role.
I used The Candidate because I had struggled via other generalist recruiters. Elliot Jones at The Candidate was absolutely brilliant. This all ended with him finding me the perfect Senior Marketing Manager in the Manchester area.
Blake helped me secure an IT Account Manager role with an extremely quick turnaround. Very quick and efficient and couldn’t have asked for more.
Evie Barker contacted me with an amazing role and was fab throughout the whole process - great communication and answered all of my questions!
I recommend Laura to all of my clients that are seeking to make an executive appointment. Having worked together on a number of projects I am lucky enough to have seen first hand her passion for exceeding client expectations. Laura's commitment to understanding the brief at hand, combined with her pride in the job and desire to win, always results in happy clients; it is common for CEOs and CMOs to call and thank me for making the introduction. Always a pleasure to spend time with, professionally and socially. If you want to hire the right person for your business, make sure you speak to Laura.
Recently had the pleasure working with Chris to secure me an SEO Associate Director role based in Manchester. Communication was really great and definitely recommend him. Thanks Chris!
Impeccable professionalism, her communication was always on point and the tips to cause an impression was of great value. I would like to thank her for the great service and will highly recommend the company.
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Whether you're seeking your next career move or need expert recruitment advice in Marketing, Digital, eCommerce, Creative, Technology, Data, BI or Analytics, contact us for confidential, specialist advice.