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Operations Manager

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Join a successful eCommerce business as their Operations Manager.

Category

Digital Agency

Reference

aeb031020d

Salary

Up to £40,000

GBP 40000
Full-Time

Date Added

2020-10-03

2022-06-10

Level

Manager

Location

North West England

Manchester M1 2AQ Piccadilly

The Candidate Ltd


Operations Manager - North West - eCommerce

We’re working with a successful ecommerce business who have grown exponentially over this period, operating within the education sector. Due to this and projected growth, they are looking for an Operations Manager to support their business objectives, help deliver on internal KPIs and manage a team of content writers.

As an Operations Manager, you will be:

  • Producing weekly, monthly and quarterly reports for staff utilisation and productivity against agreed KPIs.
  • Analysing operational data to create and present recommendations for strategic and operational changes and improvements.
  • Driving the business to increased profits through analysis of process and productivity.
  • Investigating customer satisfaction and reporting/resolving any issues, ensure the quality of customer service is of the highest of standards.
  • Management of the administration function ensuring workflows and agreed KPIs are adhered to.
  • Conduct employee monthly one to ones and set KPIs for each member of staff.
  • Keeping on top of regulatory requirements to ensure the business is protected.
  • Identifying resource requirements and assisting with the recruitment of new talent to the business, through application vetting and interviews where required.

In turn, they are looking for someone who has experience in the above, and would have examples to demonstrate and show on each point.

You will be passionate, proactive and friendly, with both a strategic and creative mindset. You’ll have brilliant people and customer services skills and professional and organised at all times, thriving on project management and a structured approach. As this is a remote role, you will be adept at working independently. In return, you’ll be working for a growing business and closely with the business owner, playing an integral role in the development of the business. There are benefits and perks to this role including birthday off, flexible working and bonus!

Please get in touch for more information. Or for more info call 0161 833 1044 or email [email protected]

 

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