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Head of Customer Services

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Join this great retailer as a Head of Customer Services!

Category

Online Retailer

Reference

eal250621b

Salary

Up to £40,000

GBP 40000
Full-Time

Date Added

2021-06-25

2022-07-06

Level

Head of...

Location

North Manchester

Manchester M1 2AQ Piccadilly

The Candidate Ltd


Head of Customer Services – Ecommerce - £40,000

The Candidate are delighted to be working with this Manchester based online retailer in their search for a new Head of Customer Services.

With over 2500 stock lines and a booming marketplaces and ecommerce platform they are now looking to add a talented customer experience specialist to their team.

This is a key role to the business and they are looking for someone with demonstrative leadership skills within an ecommerce environment.

The successful candidate will be leading a small team of permanent staff with increased support over peak periods from their offices in North Manchester.

The role:

  • Manage customer communication channels across phone, email and live chat
  • Integrate CS with all other departments in order to deliver a seamless customer experience.
  • Identify and improve weaknesses in the customer journey
  • Reporting on key KPIs (daily, weekly and monthly)
  • Manage, nurture and grow the customer services tea,
  • Take ownership of all CS software
  • Maintain and improve reviews across all sales platforms

This is a fantastic opportunity for someone to join a £multi-million  turnover brand and really make their mark.

Please note this role will be office based but with a shorter working day on a Friday.

For more information please apply immediately.

Please note due to high volumes of applications unfortunately we are not always able to respond to all unsuccessful applicants. However we wish everyone who applies the very best with their job search. 

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