search

Head of Customer Insight and Analytics

  Back to results

Do you have a digital first mindset and ready to sink your teeth into a new challenge? Head of Customer Insight and Analytics

Category

Consumer Services

Reference

elw120919o

Salary

£70,000

GBP 70000
Full-Time

Date Added

12-09-2019

Level

Head of...

Closing date

20-08-2020

Location

Manchester City Centre

Manchester M1 2AQ Piccadilly

The Candidate Ltd

This Job has now been fulfilled.


Head of Customer Insight and Analytics – Marketing – Manchester City Centre - £70,000

Do you have a digital first mindset and ready to sink your teeth into a new challenge? Become the Head of Customer Insight and Analytics for a high-flying, consumer service company who is at the forefront of the industry! Don’t worry it’s not all work and no play as the business is offering a competitive benefits package including flexible hours, childcare vouchers and social activities!

Situated in Manchester City Centre, our client’s office is right in the centre of the action, easily accessible for you clients and staff. Over the years, the company has successfully provided their customers with memorable experiences across the UK. As the business continues to grow at a rapid rate, they are now on the hunt for a hard-working Head of Customer Insight and Analytics who will take the business to the next level.

The Head of Customer Insight and Analytics will take full responsibility for customer insight, performance analytics and reporting production. They will also be responsible for delivering high-quality outputs which provide actionable insights for marketing and commercial decisions to be based upon.

The ideal candidate will have expertise of commercial analysis and insight across customer profiling and expert knowledge in Adobe. In addition to marketing effectiveness, web analytics, lead generation tracking, operational KPI’s, quality scoring and commercial ROI analysis. They will be a step ahead of the rest and hungry for new modern data methodologies and excited for the future of digital and what it holds.

Make your mark on a highly successful company!

The Main Responsibilities of the Head of Customer Insights and Analytics:

  • Raise the value of customer insight data within the business planning process through effective communication.
  • Inform the turnaround strategy on drive profitable growth across all businesses by providing detailed customer insight.
  • Develop an extensive understanding of customers for all brands and channels.
  • Convert large, disparate and raw data sets into pragmatic recommendations for the business.
  • Ensure the best possible analysis, presented in the best possible way, b taking responsibility for KPI production and all related outputs.
  • Facilitate the marketing team to make informed decisions to achieve KPI’s and objectives by delivering real insights from the data.
  • Conduct and incorporate date sources and reports into reporting frameworks and develop new reporting solutions.
  • Convey new reports, trends and other news across the company.
  • Work on multiple concurrent projects focusing on strategy and answering the wider business questions.
  • Have a good understanding of relevant analytical and statistical techniques and progressive analysis opportunities.

Key Skills and Attributes:

  • Extensive experience of converting data into stories and of delivering analysis across a range of verticals.
  • Ability to articulate and implement a focused and business-orientated strategy for evolving the department and its outputs through strong strategic capabilities.
  • A direct leader with the capacity to inspire and influence whilst hitting targets.
  • Strong familiarity of analytic and commercial skills.

Do you have the skills and knowledge that they require? For more information on this exciting new role, call us today on 0161 833 1044 or apply online today.

For all jobs click here!

If it is digital jobs you are interested in click here.

To see all our creative jobs click here.

For all our marketing jobs click here.

For all our analytics jobs click here.

To read our blog on the latest industry news and advice click here.

Interested in telling a friend?

Recommend someone now for £250 Cashback. Click here!

Sign Up To Our Newsletter