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Head of Customer Experience

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Are you Customer Centric with a passion to deliver? The this could be the opportunity for you.

Category

eCommerce

Reference

ebm141020a

Salary

£DOE

GBP DOE
Full-Time

Date Added

2020-10-14

2022-06-10

Level

Manager

Location

Lancashire

Manchester M1 2AQ Piccadilly

The Candidate Ltd


Head of Customer Experience – Ecommerce UK and Europe – North West – Salary DOE

Our client is in search of a customer expert to join their team and thrive as the Head of Customer Experience as part of their innovative, fast-paced business.

Following a huge period of growth, our client is looking for a Head of Customer Experience to join their team and make an impact in the business from the get-go. This opportunity would be the perfect next step in the career for a customer and brand centric individual with previous success growing retail businesses. They will be at the centre of all things customer and have an opportunity to take the reins and lead.

 

Roles and Responsibilities of the Head of Customer Experience

  • Deliver customer strategy and form an integral part of the brand and overall marketing strategy
  • Keep customer experience, head of class and reactive to their needs and wants
  • Take full advantage of the autonomous nature of this role and deliver using innovation, most up to date technology and software
  • Own personalisation and make it relevant to your customers
  • Optimise Acquisition and performance of retention rates

 

Skills and Attributes

  • Highly experienced in customer service and sales experience
  • A wealth of experience in eCommerce customer service
  • Net Promoter Score (NPS) management experience        
  • Experienced in delivering Service Level Agreement
  • An excellent people and team manager

If this is the next step for you in your career then apply now! Alternatively if you have any questions contact [email protected] or email [email protected] 

 

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