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Customer Success Manager

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EXCLUSIVE ROLE! Our client are on the look out for a passionate Customer Success Manager to join their growing team to manage relationships with high-profile clients! Apply Now!

Category

Agency

Reference

acp3100524a

Salary

Up to £45,000

GBP 45000
Full-Time

Date Added

2024-05-31

2025-05-31

Level

Manager

Location

Manchester City Centre

Manchester M1 2AQ Piccadilly

The Candidate Ltd


Customer Success Manager – £45,000 – Manchester City Centre (Hybrid) - Agency

Our client is a rapidly growing firm that have developed a one of a kind insight platform serving Brands, Financial Services and Governments. They offer a unified platform to capture, store, replay, and monitor digital communications, helping organisations meet compliance obligations. They're expanding fast in the US and are looking for a dynamic Customer Success Manager to join their team.

You'll be part of a culture that breeds creativity and rewards perseverance and hard work. You'll work alongside smart, talented individuals from diverse backgrounds. Our client supports and value flexible work arrangement to ensure a healthy work/life balance.

Roles and Responsibilites:

  • Provide world-class service in handling and resolving customer inquiries.
  • Collaborate with Sales, Accounting, Engineering, and Customer Support to address customer issues.
  • Understand and confidently explain the platform's features and benefits.
  • Assess, clarify, and validate customer needs to achieve land and expand goals.
  • Manage relationships with priority clients.
  • Champion customer feedback internally to enhance service.
  • Deliver, measure, and communicate ROI throughout the customer lifecycle.
  • Accurately forecast revenue within your accounts to meet KPIs.
  • Organize and track projects within the Customer Success team.
  • Participate in forums, feedback sessions, and collaborative efforts to improve processes.

Benefits:

  • Competitive salary
  • MacBook Pro and relevant Apple accessories
  • 34 days holiday (25 days annual leave, birthday, and 8 bank holidays)
  • Direct managerial support via monthly 1:1 and annual 360 reviews
  • Quarterly company culture events
  • Exposure to a Manchester scale-up with progression opportunities
  • A unique and supportive culture

Ideal Candidate:

  • Degree and/or 3+ years of account management or customer service experience
  • Understanding of cloud solutions, preferably in the IT sector
  • Ability to assess customer needs and deliver appropriate solutions
  • Professional business manner with the ability to interact with executives
  • Strong time management, workload management, and attention to detail
  • Excellent verbal and written communication skills
  • Experience with Salesforce or other CRM systems is desirable
  • Resourceful with strong problem-solving skills
  • Enthusiastic, with a strong work ethic and positive attitude
  • Excellent listening, negotiation, and presentation skill

If you feel like this could be a great next move for you, apply now and this role could be yours!

If this sounds like it’d be up your street and you’d like to know more, hit apply and we’ll get in touch ASAP.

Please note due to high volumes of applications unfortunately we are not always able to respond to all unsuccessful applicants. However we wish everyone who applies the very best with their job search. 

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