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Customer Insight Analyst

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Do you have a passion for data? A leading online retailer is looking for a Customer Insight Analyst based in Manchester! With a modern new office and …

Category

Online Retail

Reference

elr170518f

Salary

£35,000

Date Added

17.05.18

Level

Analyst

Location

Manchester


Do you have a passion for data? A leading online retailer is looking for a Customer Insight Analyst based in Manchester! With a modern new office and lots of companywide social events make sure you don’t miss out!

Our client is one of the UK’s leading online fashion retailers, with the expectation of reaching over £1bn turnover in the next 5 years. They have a commitment to providing the best customer service experience possible and strive to always be at the top.  This is a great opportunity to join a thriving eCommerce brand as their Customer Insight Analyst.

Our client is looking for someone driven and innovative to join them as a Customer Insight Analyst and help guide the business towards greater success. An understanding of data and the ability to analyse data sets will be integral to this role. The successful candidate will need to enjoy and thrive in a fast-paced working environment and have the ability to work well under pressure.

Key responsibilities of the Customer Insight Analyst

  • Provide detailed customer insight to help lead the strategic growth across all territories.
  • Raise the CRM profile within the business.
  • Generate a comprehensive understanding of customers for all brands, territories and channels.
  • Convert large data sets into pragmatic recommendations for the business.
  • Create engaging reports which help to advise the business.
  • Effectively communicate and raise the value of customer insight data within the business planning processes.
  • Share data internally and with approved 3rd parties to improve effectiveness and efficiency.
  • Develop a deep understanding of all customer data to create a three dimensional view of the customer.
  • Investigate data that is necessary to achieve the desired business outcome.
  • Advise business on the appropriate use of analysis and reports.
  • Maintain a good working knowledge of relevant analytical and statistical techniques.

Key Skills of the Customer Insight Analyst

  • Bachelors or higher degree in Mathematics, Statistics or similar. Experience to a similar level is also acceptable.
  • At least 2 years of experience in a similar role.
  • Retail experience advantageous
  • Advanced Excel skills are a must.
  • Experience using Google Analytics or similar, SPSS or equivalent, SQL script writing an advantage.
  • Ability to collate data and compile reports.

Does this sound like your dream role? Then contact one of our recruitment agents today on 0161 833 1044 or online today!

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