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08 September 2017

Senior CRM Executive

  • Reference: esa080917b
  • Location: Manchester
  • Salary: Up to £30,000
  • Type: Permanent
  • Sector: Fashion eCommerce
  • Consultant email:
  • Consultant telephone: +44 161 833 1044

Work at an international fashion giant as their Senior CRM Executive!

This fashion giant is in search of a Senior CRM Executive to execute the retention strategy through email, SMS, push and Direct Mail alongside the CRM Executive.

The Senior CRM Executive will look after maximising the conversions through loyal customers and increasing revenue through targeted, segmented eCRM lifecycle approach. They will report on the performance of CRM and make recommendations for optimisation and customer segmentation. They will be enthusiastic and proactively seek and implement the best way to serve customers and drive revenue and benefit for the business.

Roles and Responsibilities of the Senior CRM Executive

  • Work alongside the CRM Manager in delivering an optimised CRM plan whilst considering the best brand delivery of customers through using the most up to date software and processes
  • Alongside the overall CRM team deliver high targeted CRM campaigns and report on performance
  • Work with the Business Intelligence team to make the best use of customer value, and create strategy
  • Support in the implementation of automated programmes with the objective of adding customer lifetime value
  • Keep up to date with CRM innovation and processes and recommend implementing them in the business

Skills and Attributes

  • Educated to degree level with strong experience in a similar role
  • Experience of working in a CRM team developing and mentoring
  • Experience of migration of CRM data with Salesforce
  • Working knowledge of 3rd party apps with Salesforce
  • Excellent communicator with the ability to engage and tailor the approach to different stakeholders.

If this sounds like the role for you then do not hesitate and apply today! Alternatively to hear more about this top role contact one of our award-winning team on 0161 833 1044 or email your CV to

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It didn’t take long to build rapport with Laura, as her excellent communication skills shone through from the start. She placed me in my most recent position and was very thorough in liaising between myself and my prospective employer at the time - an often understated skill. Moving to a new city for the position at short notice was not going to be easy, but Laura made sure I was as informed and prepped as possible when going through the interview stages and seemed to always have my best interests at heart. One of the most personable recruiters I have worked with, and I will certainly be calling her first when I am considering changing position again!

Michael, CRM Manager, July 2017