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27 January 2017

CRM Executive

  • Reference: esa270117c
  • Location: Greater Manchester
  • Salary: Up to £30,000
  • Type: Permanent
  • Sector: Holidays and Leisure
  • Consultant email:
  • Consultant telephone: +44 161 833 1044

Deliver top customer journey experience as the CRM Executive for a successful holiday provider!

Our client are one of the UK’s leading holiday companies providing a range of trips and breaks through quality service. They require a CRM Executive to deliver and improve the online customer journey through digital marketing strategies. Not forgetting discounted holidays too! What more could you want?

The successful candidate will be based in Greater Manchester, a great location for all city needs! The CRM Executive will join a hardworking, sociable team in a fast-paced yet exciting environment. This role will involve implementing strategies, and assessing analytical data to ensure the best service and methods are delivered.

Roles and Responsibilities of the CRM Executive:

  • Developing and implementing strategies to enhance and improve the online customer journey, acquiring new customers and building existing loyalty
  • Use analytics tools to assess performance and seek areas for improvement through relevant strategies and channels
  • Achieve and exceed KPIs through CRM strategies
  • Conduct research and focus on customer trends to implement the best experience
  • Communicate effectively with members of the team to achieve best results
  • Report to and work alongside the manager, suggesting areas of improvement and trends

Skills and Attributes:

  • Experience working in a CRM role
  • Confident at using analytics tools such as Google Analytics
  • Strong written and verbal communication skills
  • Fluent in Microsoft Excel
  • Motivated and focused on achieving results and targets
  • Passionate about customer trends, and open to implementing new techniques
  • A keen interest in leisure and holidays
  • Be able to work in a fast-paced, busy environment
  • Up to date with industry trends and developments

Does playing the important role of delivering high standard online customer experience sound like the career for you? Apply today! Or alternatively you can contact our award-winning team, 0161 833 1044 or

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Sophie & the team at The Candidate provided us with an extremely professional and efficient service. Of the 5 interviews we conducted any of the candidates would have fit the role perfectly, it's a shame we had to narrow it down to 2. Highly recommended. Thanks!

Oliver, Director, Odin Group